Privacy Policy

1. Introduction

This Privacy Policy (“Policy”) describes how Rogodelic Private Limited (“Getchup”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal information obtained through the website www.getchup.life (“Website”).

We respect your privacy and are committed to handling your personal information responsibly and transparently in accordance with applicable Indian laws, including:

• The Information Technology Act, 2000
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• The Digital Personal Data Protection Act, 2023

By accessing or using our Website, you agree to the collection and use of your information as described in this Policy.

Exercising Your Rights: To access, correct, update, delete, or port your data, or to withdraw consent, email privacy@getchup.life from your registered email ID. We may request identity verification. We acknowledge requests within 48 hours and endeavour to resolve them within 15 working days.

2. Information We Collect

We collect information in the following ways:

a. Information You Provide

• Name, contact number, email address, and shipping/billing addresses
• Payment details (processed through secure gateways)
• Account login credentials (if you create an account)
• Feedback, reviews, or queries shared through forms or customer support

b. Information We Collect Automatically

When you use our Website, we may automatically collect:

• Device and browser information
• IP address and location data
• Pages visited, time spent, and actions taken
• Cookies and similar tracking technologies for analytics and personalization

c. Information from Third Parties

We may receive limited data from logistics, payment, and marketing partners, payment gateways, and analytics tools.

3. How We Use Your Information

We use your personal information for purposes such as:

• Processing and fulfilling orders
• Providing order updates and delivery tracking
• Responding to your queries and customer service requests
• Sending promotional or transactional communications (with your consent)
• Personalizing your website experience
• Analyzing usage patterns to improve our Website and offerings
• Ensuring compliance with legal obligations

Lawful Purpose & Consent: We process personal data to fulfil orders, payments, delivery, customer support, and legal obligations. Where processing is not strictly necessary (for example, marketing and analytics), we rely on your consent, which you may withdraw at any time via account settings or by emailing privacy@getchup.life.

4. Sharing of Information

Data Sharing with Processors: We engage vetted service providers for payments, logistics, customer support, analytics, and communications. We require them to implement appropriate security measures and process data only as per our documented instructions under applicable law.

We may share your information only as necessary to run our operations:

• Logistics partners for fulfilment and delivery
• Payment service providers for secure transaction processing
• IT and analytics providers for performance monitoring
• Legal authorities if required to comply with applicable law or lawful request

We do not sell or rent your personal data to third parties.

5. Cookies and Tracking Technologies

We use cookies and similar tools to:

• Maintain your login session
• Remember preferences, including saved addresses and cart items
• Measure traffic and engagement through analytics
• Device/analytics logs: retained for up to 12 months unless aggregated or anonymised sooner
• Marketing subscriptions: retained until consent is withdrawn or 24 months from last engagement, whichever is earlier
• Customer support tickets: retained for up to 24 months from last interaction
• Order, invoice and tax records: retained for up to 8 years for statutory audit and compliance

You can modify your browser settings to refuse cookies, though some site features may not function optimally.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil orders and provide related customer support, and to comply with legal, accounting, or tax obligations. Once no longer required, your data is securely deleted or anonymized.

7. Security Practices

We use industry-standard security practices and encryption to protect your data. All transactions are processed via secure, PCI-DSS-compliant gateways. Access to user data is restricted to authorized personnel under confidentiality obligations.

8. Your Rights

Under applicable Indian law, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of inaccurate data
• Withdraw consent for marketing communications at any time

To exercise your rights, contact us at privacy@getchup.life.

9. Children’s Privacy

Our Website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us data, please contact us for immediate deletion.

10. Third-Party Links

Our Website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to read their privacy policies separately.

11. Updates to This Policy

We may update this Policy from time to time. Any material changes will be posted on this page with an updated “Last Updated” date. Continued use of the Website after such changes constitutes acceptance of the revised Policy.

12. Contact Us

Appeals & Grievances