Terms of Use

You represent that you are at least 18 years of age and have capacity to contract under the Indian Contract Act, 1872. If you are under 18, you may transact only under the supervision of a parent or guardian who agrees to be bound by these Terms.

1. Introduction and Acceptance of Terms

These Terms and Conditions (“Terms”) govern your use of the website www.getchup.life (“Website”) managed and operated by Rogodelic Private Limited, having its registered office at 504, 5th Floor, DLF Centre, Savitri Cinema Complex, Greater Kailash 2, New Delhi – 110048, India (“Getchup”, “we”, “us”, or “our”).

By accessing, browsing, or purchasing from our Website, you (“User”, “you”, or “your”) agree to be bound by these Terms, as well as our Privacy Policy and Cancellation & Refund Policy. If you do not agree with any of these Terms, please refrain from using the Website.

These Terms comply with the Consumer Protection Act, 2019, the Information Technology Act, 2000, and applicable Indian e-commerce regulations.

The Shipping Policy, Cancellation & Refund Policy, and Privacy Policy are incorporated by reference into these Terms. Placing an order constitutes acceptance of these policies.

2. User Agreement

2.1 You agree to use the Website only for lawful purposes and in accordance with these Terms.

2.2 You must be at least 18 years old or using the Website under parental supervision.

These Terms shall be governed by the laws of India. Subject to applicable law, the courts at New Delhi, Delhi, shall have exclusive jurisdiction.

2.3 You agree not to:

• Misuse the Website or disrupt its operations
• Use automated means to access or collect data
• Post or share false, misleading, or harmful information
• Violate any applicable laws or third-party rights

We reserve the right to suspend or terminate your access for any violation of these Terms.

3. Products and Services

3.1 Getchup offers ready-to-eat, freeze-dried meal products for sale through the Website.

While we endeavour to ensure accuracy, actual packaging and materials may contain more or different information, including allergen and nutrition details. Always read labels before use or consumption. If you have a medical condition, consult a professional before using or consuming our products. To the extent permitted by law, we disclaim liability arising from reliance solely on website descriptions.

3.2 All product descriptions, images, and prices are accurate to the best of our knowledge; however, slight variations may occur due to digital representation.

3.3 We reserve the right to modify, discontinue, or update any product or price at any time without prior notice.

4. Payment Terms

For Cash-on-Delivery (COD) orders: (a) we may contact you for confirmation; (b) repeated refusals, fake addresses, or abuse may result in COD being disabled for your account and/or order cancellation.

We may send legal notices or communications via email, SMS, or app notifications to your registered contact details. Policy updates will be posted with an effective date; continued use after the effective date constitutes acceptance of the updated Terms.

Notices & Updates: We may use payment processors or aggregators. If a transaction is flagged for risk or fails, we may cancel the order and refund the amount (if debited).

We acknowledge complaints within 48 hours and aim to resolve them within one (1) month from receipt. For privacy or data issues, please refer to our Privacy Policy and write to privacy@getchup.life first. Unresolved matters may be escalated to the Grievance Officer.

4.1 Accepted Payment Methods

• Credit and Debit Cards
• Net Banking
• UPI and Wallets
• Cash on Delivery (where available)

4.2 By placing an order, you authorize Getchup and its payment partners to process your payment securely.

4.3 All payments are subject to verification, validation, and availability of the product.

5. Delivery Policy

5.1 Orders will be processed and dispatched through our logistics partners once payment confirmation is received.

5.2 Delivery timelines vary by location, and estimated delivery times are displayed during checkout.

5.3 Delays caused by unforeseen events (such as weather, strikes, or courier delays) are outside our control.

5.4 You are responsible for providing accurate delivery details. Getchup shall not be held liable for delays or non-delivery due to incorrect or incomplete addresses.

6. Cancellations, Returns, and Refunds

6.1 As our meals are perishable, returns or exchanges are not accepted once delivered.

6.2 Orders may be cancelled before dispatch via your account or by contacting customer support.

6.3 Refunds will be processed as per our Cancellation & Refund Policy, available on the Website.

6.4 Refunds for prepaid orders will be credited to the original payment mode within 5–7 business days after approval.

7. Intellectual Property Rights

7.1 All content on the Website, including text, graphics, logos, images, videos, icons, and software, is the property of Rogodelic Private Limited or its licensors and is protected by Indian copyright and trademark laws.

7.2 You may not reproduce, distribute, modify, publish, or use any content without prior written permission from Getchup.

7.3 “Getchup” and associated logos are registered trademarks and may not be used without authorization.

8. User Conduct

8.1 You agree not to upload, post, or transmit any content that:

• Is unlawful, defamatory, obscene, or abusive
• Infringes on intellectual property or privacy rights
• Contains malware, viruses, or harmful code

8.2 Any misuse of the platform may result in suspension or permanent restriction of access to the Website.

9. Limitation of Liability

9.1 To the maximum extent permitted by law, Getchup shall not be liable for:

• Any indirect, incidental, or consequential damages arising from product use or website access
• Delays or delivery failures due to third-party courier or service disruptions
• Any minor variations in product colour, packaging, or presentation

Nothing in this section limits or excludes liability for death or personal injury caused by our negligence, for fraud, or for any liability which cannot be limited under applicable law.

9.2 Our total liability, under any circumstances, shall not exceed the total purchase amount of the relevant order.

10. Disclaimer of Warranties

All products are sold “as is” and “as available.” Getchup does not make any express or implied warranties, including but not limited to:

• Continuous Website operation without error
• Compatibility with all devices
• Specific fitness or results from product consumption

11. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal data in compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. By using the Website, you consent to data handling as described in that policy.

12. Governing Law and Dispute Resolution

12.1 These Terms shall be governed by and construed in accordance with the laws of India.

12.2 Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

12.3 We encourage amicable resolution of any dispute through written communication before escalation to legal proceedings.

13. Amendments

Getchup reserves the right to modify or update these Terms at any time. Changes will be effective upon posting on the Website, and continued use constitutes acceptance of such changes. Please review these Terms periodically.

14. Contact Us